Introduction
Welcome to Swagscale! We’re committed to making your membership experience smooth and secure, especially when it comes to payments. This policy outlines the terms and conditions related to payment processing on our platform, where Stripe handles all transactions. By using our services, you agree to these terms and the processes we have in place to protect your financial information.
Payment Methods
Accepted Payment Methods:
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through Stripe’s secure payment gateway. Payments are processed in USD.
Payment Authorization:
By providing your payment information, you authorize Swagscale to charge the specified amount for your chosen membership plan. This authorization covers both one-time payments and recurring subscriptions, depending on your selected plan.
Payment Security
PCI Compliance:
Aiville complies with PCI DSS standards to ensure the secure handling of credit card information. Stripe, our payment processor, is also PCI compliant, utilizing advanced encryption and tokenization to protect your data.
Data Privacy:
Your payment information is handled with the utmost care. We do not store your credit card details on our servers; all sensitive information is securely processed and stored by Stripe.
Billing and Subscription Management
Recurring Payments:
For monthly and annual subscriptions, your payment method will be automatically charged at the start of each billing cycle. You will receive a confirmation email for each successful payment.
Billing Issues:
If a payment fails due to insufficient funds, expired card, or other reasons, Stripe will notify you, and we may attempt to reprocess the payment. If the issue persists, your access to premium features may be temporarily suspended until the payment is resolved.
Subscription Changes:
You can upgrade, downgrade, or cancel your subscription at any time through your Aiville account settings. Changes will take effect at the start of the next billing cycle.
Refunds and Chargebacks
Refund Requests:
Refunds are processed in accordance with our Refund and Cancellation Policy. If you believe there has been an error with a payment, please contact us immediately at ray@swagscale.com for assistance.
Chargebacks:
If you initiate a chargeback with your bank or card issuer, your access to Swagscale may be suspended while the dispute is investigated. We encourage you to contact us first to resolve any payment issues directly.
Payment Disputes
Resolving Disputes:
If you have any disputes regarding a payment, please reach out to us at ray@swagscale.com. We aim to resolve all disputes quickly and fairly.
Stripe Dispute Resolution:
In the case of a payment dispute that cannot be resolved between you and Swagscale, Stripe’s dispute resolution process may be utilized. You agree to comply with the terms set forth by Stripe in such cases.
Changes to This Policy
We may update this Payment Processing Policy to reflect changes in our practices or Stripe’s services. Any significant changes will be communicated to you via email or through a notice on our website.
Conclusion
Your security and satisfaction are our priorities at Swagscale. By agreeing to these payment terms, you help us maintain a smooth and secure transaction process for all members. If you have any questions or need assistance, please don’t hesitate to contact us. We’re here to ensure your experience with Swagscale is seamless and worry-free.